Frequently Asked Questions: iCast System
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Q:What iPods will the iCast system support?A:The iCast will support all iPods from 3G on. This includes the iPod Touch and the iPhone models. iPhone 3G and Nano-Chromatic models will play though all iCast transmitters, but will require iCast transmitters produced after January 2009 to charge. (Apple's charging circuitry changed and iCast transmitters produced in 2009 accomodate this change and charge iPhone 3G and Nano-Chromatic models. With January 2009 production and forward however, older iPod 3G products will not charge in the iCast dock. )
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Q:When my iPod hits complete charge, the receiver module goes into a pause mode and does not continue to play until the play button on the receiver unit is pressed. How can this be resolved?A:If you turn off the "repeat" function your iPod will stop playing when it reaches the end of the playlist or album. Make certain that "repeat" is selected on your iPod. This is most likely the cause of this problem. The iCast charging system has no relationship to what you are experiencing.
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Q:I am having trouble gettting sound out of my Soundcast System. I can faintly hear sound when I turn my receiver to full volume. My sound card is at full volume and my headphones work fine when patched through transmitter. What am I doing wrong?A:It is important to check the volume setting on your computer and make sure it is at 80%-90% of maximum level. Windows master volume does control what output you get from Soundcast products when played through your PC Next, make sure that both the power light (green) and the link light (blue) are on and steady on both the transmitter and the receiver. If not, check the sliding channel switch on the back of each unit to make certain that both "ends" are on the same channel, 1, 2 or 3. Next make certain that the 3.5mm mini jack plug is inserted all the way in the socket on the transmitter and the RCA plugs are properly seated in the receiver module. It is also pretty important, though it sounds dumb, to check that you have connected the transmitter and the receiver to power and that the connectors and plugs are seated and fully inserted.
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Q:Do the Soundcast products interfere with other wireless devices or systems?A:Current Soundcast systems operate on a frequencey hopping 2.4GHz radio. This effectively hops around RF traffic in the 2.4GHz license free band. Normally robust wireless systems accomodate each other by sending redundant packets of data so that none is lost. There are other systems that are not as robust as Soundcast and may occassionally drop signal as a result of being too near to the Soundcast transmitter. If you encounter this, move the Soundcast transmitter as far away from the other transmitter as is feasible. Our system is designed to be transparent to all other 2.4GHz devices. We are not affected by microwaves, cordless phones, routers etc. and we are also careful not to affect these other devices. In some instances we have heard that our transmitters may cause interference, but this is rare and can be easily cured by moving the transmitter at least 24 inches from other 2.4GHz devices.
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Q:Does the iCast system introduce a delay? Can it be used for rear speakers where the front speakers are wired?A:iCast systems have a fixed delay of 64ms (milliseconds) which is audible, even for surround sound information. Out Universal AudioCast Transmitter (UAT) has two user selectable delay settings: "M" (multi-room applications) transmits signal at the same 64ms as the iCast, while the "S" (same or single room) setting is at 15ms. For a rear speaker application as you describe, we suggest you purchase the UAT set at "S".
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Q:Where do I get the adapter for the iCast transmitter?A:Early models of the iCast transmitter shipped with 6 or 7 then applicable inserts to accomodate various iPods and provide support for them while in the dock. Later models utilize the "Universal Dock" approach which allows you to use the insert that came with your iPod. This was changed to accomodate as many iPod changes as Apple can produce.
