We at SoundCast are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information.
How we protect your personal information
SoundCast takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The SoundCast Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers.
Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example:
We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering or purchasing a new product, or participating in an online survey.
When you interact with SoundCast, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the SoundCast products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
We may also collect information for market research purposes — such as your occupation and where you use your SoundCast products — to gain a better understanding of our customers and thus provide more valuable service.
We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our website, products, and Internet services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve SoundCast’s products.
Publicly displayed information is public
If you use a bulletin board or chat room on the SoundCast website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. SoundCast is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, SoundCast may collect that information from your interaction and the information will become publicly available.
When we disclose your information
SoundCast takes your privacy very seriously. We do not sell or rent your contact information to other marketers.
Within the SoundCast Group
With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for SoundCast to make certain personal information about you available to companies that SoundCast has a strategic relationship with or that perform work for SoundCast to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with SoundCast’s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the SoundCast website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
Our companywide commitment to your privacy
As we said, SoundCast takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to SoundCast employees and strictly enforce privacy safeguards within the company.